Rydges Hotel Port Macquarie

--- Our Experience – Mixed Feelings We checked in on a Sunday afternoon around 3–4 pm and were warmly welcomed by a wonderful lady at reception—professional, friendly, and helpful. However, our experience quickly changed when we returned about 30 minutes later to ask some basic questions about local activities, restaurant options, and recommendations for what to do in Port Macquarie. Unfortunately, the male receptionist on duty at the time was unhelpful and noticeably unfriendly. Instead of offering advice or even a welcoming attitude, he coldly pointed us to some leaflets and left us to figure things out ourselves. As visitors passing through and new to the area, we expected some friendly guidance—especially from a well-rated hotel. I’ve stayed in many hotels around the world, and sadly, this interaction was one of the more disappointing ones. It left me wondering if there was something about me that made him feel I didn’t deserve his attention. I wasn’t looking for special treatment, just a bit of direction and local insight. That said, the female staff members we interacted with throughout our short stay were fantastic—attentive, kind, and professional. It’s just unfortunate that our first impression with the male staff was so off-putting, as it colored our overall experience. ---

I stayed in the newly renovated rooms, and they exceeded my expectations. The beds were the most comfortable I have ever experienced—like sleeping on a cloud—with perfect pillows for a restful night. The room was spotless, beautifully decorated, and thoughtfully designed. As a light sleeper, I truly appreciated the excellent noise insulation—I couldn’t hear my neighbours or any of the usual door slamming, which made for an incredibly peaceful stay. The housekeepers were absolutely lovely when we exchanged a few words, which left a great impression. I will definitely be coming back!

Stayed in an apartment, loads of space for a family or small group. Amazing location and view. Restaurant food and quality excellent, staff were all helpful. Restaurant staff really friendly and great with the kids. Heated pool and spa. Two bathrooms, both very clean. Would stay again.

The location was fantastic, right near the waterfront and town. Staff were friendly and welcoming. The room was very spacious, clean, and had good amenities. The heated pool was a lovely touch and had beautiful views. Overall, the stay was quite comfortable.

Beautiful new renovation, love the calm colours and styling choices in the room. The bathrooms are gorgeous too and be sure to book a river-view room! Lovely, lovely housekeeping team, they deserve a mention as the rooms were immaculate and they were always a pleasure to chat with :)